When we can help
You may request a refund or correction within 7 calendar days if:
- the same order was charged more than once;
- payment was confirmed but the PDF could not be delivered and we cannot restore access;
- the delivered file is corrupted or materially different from the description and cannot be replaced; or
- a refund is required by applicable consumer law.
When a refund is normally unavailable
Because the product is digital and available immediately, we normally cannot refund a successfully delivered and accessible PDF merely because you changed your mind, did not use it, expected guaranteed questions, or did not pass an examination.
How to request support
Email [email protected] from the address used at checkout. Include your name, mobile number, order reference, payment date, amount, and a short description. Never send your UPI PIN.
Review and timing
We may verify payment and download activity before deciding a request. Approved refunds are returned through an available lawful route. Bank or UPI processing times may vary.
Failed or pending payments
If your bank shows a debit but the order remains pending, allow the network time to update or reverse it. Contact us if the status does not resolve.